Terms and Conditions

Welcome to Grand Hotel Casino. These service terms explain the basic rules, rights, and responsibilities that apply when you access or use our website, create an account, play games, make payments, or take part in promotions. By registering, logging in, depositing, or otherwise using the platform you agree to these terms and any additional rules that apply to specific games, promotions, or payment methods.

These conditions are intended to set fair expectations and keep the site running smoothly for everyone. If you do not accept them, please do not register or use our services. Effective date: October 1, 2026.

Who may use Grand Hotel Casino

Grand Hotel Casino is intended for adults only. You must be of legal gambling age where you live to register and play. It is your responsibility to ensure that online gambling is lawful in the jurisdiction where you are located.

We may restrict access from particular countries, regions, or states in line with licensing and legal requirements. If you are in a location where access is restricted, you must not use our services.

Registering your account

When you create an account you must provide accurate, current, and complete information. Accounts must be registered in your own name and may only be used by the person who registered them, unless otherwise permitted by us.

We permit only the number of accounts we specify. Creating multiple accounts, or registering accounts on behalf of someone else, may result in account closure and forfeiture of funds and bonuses.

You may be asked to confirm or update your details periodically. Keeping your account information correct helps us process payments, verify identity, and detect suspicious activity.

Identity checks and verification

To protect you and the platform, Grand Hotel Casino may request documents or information to verify identity, age, address, or payment method ownership. Typical requests include government-issued ID, proof of address, or payment screenshots.

Verification may be required before accepting deposits, authorizing withdrawals, or applying certain promotions. If you do not provide requested documents within a reasonable time, we may limit account activity, withhold withdrawals, or close the account.

For more on identity and anti-money-laundering checks, review our AML/KYC policy.

Your player account — use and security

You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account. Do not share passwords, account details, or allow another person to play using your account.

If you suspect unauthorized access, contact support immediately. We may lock or suspend access while we investigate, but you should take care to protect your details and use secure devices and networks.

Deposits, withdrawals, and balances

We accept a range of payment methods. Availability varies by location and may change:

• Bank wire transfer, eCheck, eKonto, eps, EziPay, giropay, iDEAL, InstaDebit, Instant Banking, Maestro, MasterCard, Neteller, Nordea, PayPal, PaySafeCard, Skrill, Sofort, U-Net, Visa, Visa Debit.

You can hold and transact in Canadian dollars, euros, British pounds, and US dollars. Processing times, fees, minimums, and maximums depend on the chosen method, and may change based on regulatory or service-provider requirements.

Withdrawal requests may be reviewed and subject to verification before approval. We may request identity documents or proof of payment method ownership before releasing funds. Some promotions and account conditions may impose limits on how much you can withdraw in a given period. Where applicable, those limits will be disclosed in the relevant promotion or account notice.

Bonuses, promotions, and reward programs

Promotions, welcome packages, free spins, loyalty offers, and other bonuses are governed by additional bonus terms. Grand Hotel Casino may change, suspend, or withdraw promotions at any time.

Common conditions you should expect:

• Eligibility requirements may apply.
• Wagering requirements, contribution rates by game, time limits, and game restrictions are set out in the specific promotion terms.
• Bonus funds are generally not withdrawable until any wagering requirements are met.
• Maximum conversion and withdrawal caps may apply to bonus-related winnings.
• Irregular play, bonus abuse, or attempts to circumvent rules may result in withheld funds, bonus cancellation, or account restrictions.

For the full details of current promotions and their rules, see our Bonus Terms.

Game access, availability, and software

Grand Hotel Casino offers games supplied by third-party providers, including Microgaming (Apricot). Game availability may vary by jurisdiction, device, or software version.

We aim to keep games and features available, but we may add, remove, suspend, or limit games and software at our discretion for maintenance, licensing, or technical reasons. Certain game options, payouts, or features may not be available in every location at all times.

Fair play and prohibited behavior

To protect fair play and your peers, the following conduct is prohibited:

• Using false identities, forged documents, or creating multiple accounts to avoid limits or detection.
• Collusion, fraud, money laundering, chargeback abuse, or manipulating games or systems.
• Using bots, automated scripts, or other unauthorized software to play or interact with the platform.
• Exploiting technical errors or taking actions designed to circumvent wagering or withdrawal rules.
• Allowing another person to use your account.

If we reasonably suspect prohibited behavior, we may suspend play, restrict bonuses, or take other actions to protect the integrity of the platform.

Our rights to limit, suspend, or close accounts

If we reasonably believe that account details are false, verification is incomplete, rules have been broken, or suspicious activity has occurred, we may:

• Refuse service or registration,
• Temporarily suspend account access,
• Withhold or remove bonuses and promotional credits,
• Freeze or reverse transactions pending review,
• Close accounts and return or retain funds in accordance with applicable rules.

We will handle such matters in a balanced and proportionate way and will explain the reasons where possible.

Errors, mistakes, and technical problems

From time to time technical issues may occur. These can include display errors, incorrect balances, game malfunctions, or wrong prices. We reserve the right to correct obvious mistakes and to decide, in good faith, how to restore the correct position for players.

If a game fault or software error affects results, we may void bets or adjust balances where appropriate. We try to minimize disruption and will communicate clearly when widespread issues arise.

Responsible gaming and player protection

Gambling should be entertainment, not a way to make money. Grand Hotel Casino promotes responsible play and provides tools to help you manage activity, such as deposit limits, time-outs, and self-exclusion.

If you need help or suspect a problem, please use our resources or reach out to support. For more information on support services and how to set limits, see our Responsible Gaming page.

Intellectual property and acceptable use

All site content, including branding, design, text, images, and software, is owned by Grand Hotel Casino or its licensors. You may not copy, reproduce, publish, distribute, or commercially exploit site content without our written permission.

You may access the site for lawful, personal use. Any use beyond that must be authorized in writing.

Third-party services and links

Some games, payment services, and technical features are provided by third parties. While we select reputable partners, we are not responsible for third-party failures, interruptions, or separate terms those providers may apply.

You may find links to other sites. We do not endorse or control those sites and are not responsible for their content or practices.

Limitation of liability

To the fullest extent permitted by law, Grand Hotel Casino is not liable for loss or damage that results from:

• Technical interruptions, software or hardware failures, or network errors;
• Delays or failures by payment providers or third parties;
• Your misuse of the site, including insecure devices or shared accounts;
• Circumstances outside our reasonable control, including force majeure events.

We aim to act fairly and reasonably in resolving issues, and we will honor valid play and lawful winnings subject to account checks and applicable rules.

No guarantee of uninterrupted service

The site, games, and services are provided on an "as is" and "as available" basis. We cannot guarantee continuous, error-free access at all times. Maintenance, upgrades, or unforeseen problems may lead to temporary unavailability.

Changes to these conditions

We may update these conditions from time to time. The latest version posted on the website will apply from the date it is published, unless we state otherwise. We encourage you to review the terms periodically.

Related policies you should read

These service terms work together with other policies that affect your account and play. Please consult:

• Privacy Policy
• Bonus Terms
• AML/KYC policy
• Cookie Policy

Each page contains important, specific rules that may affect deposits, withdrawals, and account status.

How to contact us

If you have questions about these conditions or your account, contact Grand Hotel Casino support:

• Email: support@grandhotelcasino.com
• Phone: Canada: 1-866-312-7466, Denmark: +8088-4574, Germany: 0800-182-0567, International: 1-888-942-7466, United Kingdom: 0800-917-1545

Support can help with account issues, verification, responsible gaming tools, and clarification about these service terms.

These site rules are meant to create clear expectations for using Grand Hotel Casino’s website, account, and services. Continued use of the platform indicates your acceptance of these terms and any updates posted on the site. If you have questions or need help, reach out to support and we will assist.